FAQ

Why is it taking long to receive my item?

We work with suppliers that are located in China. Please refer to our Shipping & Returns page for any questions you may have about receiving your item.

How can we contact you?

You can email us at hello@theblackmask.co

Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

 

How long will my order take to arrive?

Once shipped via USPS:

  • Domestic: 7 to 12 Business Days
  • International:  14 to 20 Business Days 

 

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)